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Luis Sousa Bibi
Dear Gamma Support Team,
I am contacting you regarding my current Gamma subscription.
Over the past two months, I have not been actively using the platform, despite continuing to pay the monthly subscription. At the same time, I do value Gamma and would genuinely like to continue using it in the future.
For this reason, I would like to ask for your help with the following:
* Please ensure that the upcoming monthly payment is not charged;
* If possible, I would greatly appreciate a refund or account credit for the last two monthly payments, considering that I have made little or no use of the service during this period;
* I would also appreciate the possibility of keeping my account without the commitment of the current monthly subscription, so that I can return to a paid plan whenever my usage justifies it.
My preference is not to leave Gamma. I find the platform useful and would like to remain a customer, but at the moment I cannot justify maintaining a relatively expensive monthly subscription for a service I am not regularly using.
If there is a more flexible plan, a temporary pause option, or another solution that would allow me to keep my account and return to the paid service when needed, I would be very interested in considering it.
Otherwise, unfortunately, I will have to cancel the subscription permanently.
I hope you can consider my request, particularly regarding the two recent charges, and help me find a solution that allows me to remain with Gamma.
Thank you in advance for your understanding and support.
Kind regards,
Luís Sousa Bibi