Gamma blocked a time-sensitive humanitarian relief media page with no clear explanation, no appeal path, and no meaningful support.
Alejandra Teran | Chief AI Wiz
On June 29, I tried to publish a simple Gamma landing page for the Venezuela Earthquake Petunia Residents Relief Fund. The page was a media library with links to public articles, press coverage, videos about the disaster, and the live GoFundMe page supporting the affected families.
Gamma refused to publish it with the message:
“Publishing is not enabled for this page. Please contact support.”
I contacted support immediately and explained the urgency. This was not promotional spam, misinformation, or harmful content. It was a public resource page for disaster relief, built by volunteers trying to help families who lost their homes.
Samil from Gamma support replied ONCE with a generic message saying the automated review system flagged the page as a policy violation a link to their policy https://gamma.app/acceptable-use-policy
I reviewed Gamma’s acceptable use policy and could not find a single clear reason why this page would violate it. I asked for a specific explanation, a review, or an escalation path. I received none.
Because time mattered, I had to rebuild the page from scratch in Canva and publish it there instead. That wasted critical time during an active humanitarian crisis.
Gamma page that could not be published:
Canva page I had to rebuild:
Fortunatly, Canva made it easy to rebuild and publish the relief media page quickly, when speed and reliability mattered most.
I understand the need for automated safety systems. What is unacceptable is blocking legitimate humanitarian content, giving a boilerplate response, and leaving a paying Pro customer with no explanation or resolution or support to get this resolved.
Gamma needs a real escalation process for false positives, especially for disaster relief, public media coverage, and time-sensitive community aid.
Very dissapoitning. This experience will definitely make me reconsider whether I renew my Gamma Pro subscription.
Nik Payne (Gamma design)
Alejandra Teran | Chief AI Wiz I’m really sorry this happened, especially with something time-sensitive and clearly meant to help people. Thanks for laying it all out (and for sharing the links) , I’m going to pass this to the team because the “policy violation” + no clear appeal path is not an acceptable experience.
Quick question so we can make this actionable: did the page include any donation/payment links (GoFundMe, crypto, bank details) or a lot of outbound links, and did you get blocked immediately on publish or after it had been live for a bit?