Feedback on pricing and plans
S
Sedat Ozmen
Gentlemen, Your price plans and credit limits are very difficult to work with.
I have a pro account, paid annually, which gives me 4000 credits per month. This is my first, my learning month. Naturally, I used the 4000 credits very fast with all my testing. Tried to buy credit, I can not. Looked at the upgrade option; an unbelievable quantum jump from $18 to $100 per month, with nothing in between.
You need to do one or both of two things.
- I paid for the full year; give me the full year credits and let me use them as I need.
and/or:
- Create a more sensibly tiered price plan; you need to have at least 2 more steps before reaching $100 per month.
You all may be brilliant programmers, engineers, technicians, but you need to come down from Olympos and learn to make your customers' lives easier. Give them better UX.
I do not need or can not sensibly afford a $100 per month plan, so I will look for potential substitutes. Is that what you want your customers to do?
An irritated user,
P.S.
the only way I found to keep using Gamma without going to the $100 plan or changing platforms was to open another account with you using another email I have. Unfortunately, that account also is having problems with API key and after over three hours with Gamma, I still do not have an API key to finish developing my AI Agent.
Nik Payne (Gamma design)
Merged in a post:
Pricing
A
Armel All
Ce n'est pas intéressant d'un point de vue utilisateur de passer de payer 25 $ pour générer 60 cartes, puis devoir ajouter 75 $ — soit 100 $ au total — pour obtenir seulement 15 cartes supplémentaires est peu convaincant. Il serait plus raisonnable d'offrir soit un palier supérieur avec beaucoup plus de cartes (par exemple 100 cartes), soit de réduire l'abonnement à un niveau proche de 60 $ pour refléter l'écart réel de valeur. En l'état, l'augmentation paraît disproportionnée.
Hilary (CX @ Gamma)
Armel All Gamma has different card count limits for its plans, but these limits only apply during the initial generation of a presentation. For example, with the Pro plan, you can generate up to 60 cards in a single prompt or by importing content. However, after the initial creation, you're free to add as many cards as you like—whether manually or using AI. This applies to all plans: the limit only affects the first batch of generated cards, but you can continue adding more without restrictions afterward.
Nik Payne (Gamma design)
Merged in a post:
Lower price of Ultra plan
Gustavo Leite Da Silva
Como um usuário assíduo do gama, eu já utilizo dele a anos, e sempre fui fiel, porém, adoraria compreender como é o ultra, não acjo interessante eu ter de pagar o equivalente a $100 ou R$550 para ter acesso a essa parte da ferramenta sem nem saber as verdadeiras capacidades desse nível. Acho interessante a ideia de vocês, mas se desejam tanto o crescimento, repenssem a estratégia de preços para diferentes países, pois para o público brasileiro R$550 em uma ferramenta que nem tem muita diferença da versão pro para a versão ultra, fica quase que inviável. A gamma pode ter mercado internacional para o preço solicitado, mas no brasil não. E se vocês não tomarem cuidado com essa precificação outras ferramentas ultrapassam vocês por muito menos.. Repenssem essa estratégia para o brasil. Até R$250,00 ainda faz sentido, mais que isso, simplesmente compensa as ferramentas nacionais...
Nik Payne (Gamma design)
Merged in a post:
Frustrating Changes to Pro User Benefits
Glen Young
I've been one of Gamma's biggest fans for the past year. I subscribed to Pro, volunteered for the Gambassador program, and spent time with the team in a 1-on-1 interview because I believe in the product. That's why the recent changes to the Pro plan are so disheartening.
Two recent decisions feel like a major step backward:
Paywalling Existing Features: The best image models, once a staple of the Pro plan, are now locked behind a new, more expensive "Ultra" tier. For those of us on an annual plan, this feels like a feature we paid for is being taken away. Introducing a credit system but then making some credits more valuable than others by walling off certain credit-demanding features just feels stingy. Why not give users the freedom to spend their credits as they see fit across all tiers?
Downgrading Plan Limits: The card generation limit was silently reduced from 60 to 50 for pro users. Presumably this was done to increase the appeal of the ultra-expensive Ultra subscription, but this is a clear downgrade to a core feature that was promised at the time of purchase.
It feels like the terms of my annual subscription were changed unilaterally, which I consider a breach of trust.
I work in academia and have been a passionate evangelist for Gamma, touting its benefits to many of my colleagues. But I can't recommend a product that changes its promises to paid users mid-subscription. I hope that Gamma will listen to its community and find a solution that honors the commitment of its early supporters.
Nik Payne (Gamma design)
Merged in a post:
Agent and Credits
J
Jonathan Wilson
The new agent feature is a strict downgrade from the app I already purchased and paid for. When I paid for my subscription, I was capable of unlimited editing cards via text. Now I cannot. Please don't take away features that have already been paid for.
Nik Payne (Gamma design)
Merged in a post:
An option between the $18 per month and $100 per month programs.
T
Terrance Curry
I am not sure if this is the right area to post this however I have noticed today that my PRO account went from 60 cards down to 50 cards. In order to get more cards the next level costs $100 per month compared to the $18 per month I am currently paying which seem quite extreme. I am very pleased with the program so far and wondering if you will have a more reasonable priced option between the $18 per month and the $100 per month option?
Nik Payne (Gamma design)
Merged in a post:
Ultra
PingYi Chiang
It’s disappointing to see that Flux Kontext Max, which I used to access with the Pro plan, is now only available in Ultra—and I can’t believe it costs over five times more.
Nik Payne (Gamma design)
Merged in a post:
Honour the original custom domain limits for Gamma Users who paid for it
R
Richard Glynn
Context: I committed to a 12-month plan and transitioned all my processes to use custom domain sites to share content to inspire clients and their customers. I've introduced countless clients and colleagues to your platform. I'm even considering moving my own website to your platform. Unfortunately, your new custom domain limitations have put an end to that. And the new constraints (wrapped up as sleight of hand in 'exciting news' about the agent thing) were not what I expected from you, so soon into my Gamma journey.
Request: Instead of moving the service-level goalposts, would it be a smarter option to honour the features users paid for? And introduce your new constraints for new subscribers? You could even add a fair use policy for all if (as I suspect overuse/abuse is the reason for the new restrictions?) and honour the contract we paid for?
Nik Payne (Gamma design)
Merged in a post:
Give us 60 slides back
Christoph Weingärtner
You took 10 slides per generation from us without warning. This is a scammy business practice.
Hilary (CX @ Gamma)
Merged in a post:
Can not get my API key and Support AI is of no help
S
Sedat Ozmen
I have a pro account. The API key I was using stopped working, giving invalid key error message. I entered the site and asked for help. I was told by the support AI to go to "Settings and members" which I did buit did not find the API Key option. When I tried the support button, it said the conversation had ended and remained frozen. I have many issues with your help; first it should know with whom it is talking, what kind of plan he has and what the solution is. Your help AI is very weak and a frozen help window does not help either.
So I remain here without an API key, not knowing why and no help at all. I am sure this will be read by the same AI that did not help... So.... What happens next....
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