Feedback on pricing and plans | Voters

Feedback on pricing and plans

Sedat Ozmen

Gentlemen, Your price plans and credit limits are very difficult to work with. 
I have a pro account, paid annually, which gives me 4000 credits per month. This is my first, my learning month. Naturally, I used the 4000 credits very fast with all my testing. Tried to buy credit, I can not. Looked at the upgrade option; an unbelievable quantum jump from $18 to $100 per month, with nothing in between.  
You need to do one or both of two things. 
I paid for the full year; give me the full year credits and let me use them as I need.
and/or:
Create a more sensibly tiered price plan; you need to have at least 2 more steps before reaching $100 per month.
You all may be brilliant programmers, engineers, technicians, but you need to come down from Olympos and learn to make your customers' lives easier. Give them better UX. 
I do not need or can not sensibly afford a $100 per month plan, so I will look for potential substitutes. Is that what you want your customers to do?
An irritated user,
P.S.
the only way I found to keep using Gamma without going to the $100 plan or changing platforms was to open another account with you using another email I have. Unfortunately, that account also is having problems with API key and after over three hours with Gamma, I still do not have an API key to finish developing my AI Agent.

Nik Payne (Gamma design)

Merged in a post:

Plan Downgrade & Credits Clarification

SHIVA KUMAR MAKANA

I have a couple of questions regarding my subscription plan:
If I downgrade my plan from Pro to Plus, will I still be able to access and edit all my existing projects (PPTs and landing pages) without any limitations?
Will the shared links and embedded links I’ve already created continue to work after the plan change?
Additionally, I currently have more than 3,900+ credits remaining, and most of my PPT and landing page work is already completed.
If I switch plans, will these remaining credits carry forward, or will they expire/reset?
Looking forward to your clarification.
Thank you!

Nik Payne (Gamma design)

Thanks for laying this out so clearly, SHIVA KUMAR MAKANA. Quick heads up though: this product feedback board isn’t monitored by customer support, and they’re the right folks to confirm plan downgrade behavior, link access, and how credits carry over.
Our support team will be happy to assist you with this. You can reach out to them by going to https://gamma.app/ and clicking on the ? in the bottom right corner, then selecting 'Contact support'.
If you do message them, it’ll help to include your current plan, the plan you’re moving to, and whether those 3,900+ credits are from a subscription or an add-on purchase.

Nik Payne (Gamma design)

Merged in a post:

API-key needed for plus-users

Luka Hodak

Hi, ik wil heel graag mijn Gamma-API toevoegen aan make.com, maar ik heb een plus en geen PRO account. Ik ben een leraar en wil graag alles goed integreren. Kunnen jullie net zoals letterlijk iedere softwaremaker (van google tot canva tot microsoft) ook PLUS-gebruikers een API van Gamma aanbieden zodat ik goed onderwijs kan verzorgen? Het is voor een publieke school, voortgezet onderwijs. Kom op jongens doe niet flauw.

Nik Payne (Gamma design)

Merged in a post:

크레딧에 관련된 마케팅/프로모션 의견입니다.

부희 박

크레딧이 다음달로 이월 가능하면, 당겨쓰기도 있어야 한다고 생각합니다. push & pull
나는 agent 사용후 피드백을 보내기도 하는데, 피드백을 보내면 크레딧 5 보너스 제공과 같은 프로모션 제안합니다.

Nik Payne (Gamma design)

부희 박 아이디어 디테일하게 적어줘서 고마워요. 크레딧 push/pull(이월이 되면 당겨쓰기)이랑, 피드백 보내면 보너스 크레딧 주는 프로모션 제안은 팀에 그대로 전달해볼게요.
딱 두 가지만 더 물어봐도 될까요?
1) “당겨쓰기”는 다음달 크레딧을 미리 쓰고, 다음달에 그만큼 차감되는 방식(마이너스 잔고)으로 생각하신 걸까요?
2) 피드백 보너스는 어떤 행동을 했을 때가 제일 공정하다고 느끼세요? 예: agent 사용 후 설문 1회, 버그 리포트, 재현 가능한 케이스 첨부 등

Nik Payne (Gamma design)

Merged in a post:

Alterações no que o plano oferece

marco barreiros

Minha assinatura permitia que eu criasse apresentações ilimitadas e da mesma maneira imagens por IA. Isso permitia que eu criasse e testasse várias opções , pois a IA várias vezes produz resultados insatisfatórios. Agora a mesma assinatura que paguei anualmente cobra por tudo que eu fizer e não for manual. Para isso já tenho o powerpoint e o google slides. Estou bastante decepcionado, não sei se essa alteração no meio do meu plano que não é mensal é legal e não vou renovar a assinatura

Nik Payne (Gamma design)

Thanks Marco. I passed your feedback to the team

What would more fair pricing look like for you?

Nik Payne (Gamma design)

Merged in a post:

Consider a more flexible refund policy for unused subscriptions

FaRa Y

I would like to suggest reconsidering the current refund policy. At the moment, refunds are only available within the first 3 days after subscribing, regardless of whether the service has been used or not.
In cases where a user has not used any credits or features, it could be helpful to allow a slightly longer refund window or provide some flexibility. Situations can change quickly after a purchase, and a rigid timeframe may lead to unnecessary frustration for customers.
A more flexible approach in such cases could improve user trust and overall customer experience without significantly increasing misuse.
Thank you for considering this feedback.

Nik Payne (Gamma design)

Thanks for the thoughtful writeup, FaRa Y. This product board isn’t monitored by customer support, but our support team can look at your specific subscription and options here: https://gamma.app/ (click the ? bottom right, then “Contact support”).

On the product side, I’ll pass the policy feedback along to the team. Quick question so we can make it actionable: what refund window would feel fair to you for truly unused subscriptions (like 7 days, 14 days), and should “unused” mean zero credits used, or also no exports/shares/published docs?

FaRa Y

Hi Nik, 
Thank you for getting back to me.
I actually already contacted customer support earlier regarding this issue. Unfortunately, my request to refund the subscription was declined, even though I have not used any of the credits or the service since purchasing the account on March 2.
From my perspective as a customer, it would be very helpful if there were a more flexible cancellation policy in cases like this. For example, a 14-day withdrawal or refund policy similar to what many other digital services offer would feel fair, especially when the service or credits have not been used.
Such a policy would give users more confidence when trying the product and would make the experience feel more customer-friendly.
Thank you for considering this feedback.

Nik Payne (Gamma design)

FaRa Y That's helpful. Thank you!

Luka Hodak

Hoi Nik,
Dank voor je uitgebreide reply.
Ik beantwoord jouw vragen hieronder:
1) Wat wil je precies automatiseren met de Gamma API via Make.com? (bijv. decks genereren uit Google Docs/Sheets, content updaten, exports, templates vullen, etc.)
Ik ben bezig om in Make.com een volledige, geautomatiseerd workflow te maken voor alle didactische zaken: lessen ontwerpen, werkvormen bedenken, lesplannen schrijven, projecten maken, toetsen maken en meer. De stap die daaraan wil toevoegen is presentaties maken met uitleg of instructie. Dat kan nu via make.com nog niet in google slides noch in canva. Daarom moest ik aan jullie denken. Ik maak nu handmatig presentaties in Gamma, en ik zou het fantastisch vinden om make.com ook presentaties te laten maken in Gamma zodat het hele proces volledig geautomatiseerd wordt.
2) Is het vooral dat je überhaupt een API key nodig hebt, of mis je een specifieke endpoint/actie die je nodig hebt voor je workflow?
Ik heb in Make.com een connectie nodig tussen mijn workflow en een externe partner zoals Gamma en dat gaat via een API. Voor Canva, google slides, docs enzovoort is dat allemaal al gelukt.
En context die ook helpt: gaat dit om jou alleen, of wil je dit schoolbreed (meerdere accounts/leerlingen)? Soms maakt dat uit voor hoe we naar toegang/beleid kijken.
Dit gaat in principe nu alleen over mij. Ik ben begonnen met Gamma en inmiddels zijn meerdere docenten aangehaakt (dus ik zorg wel voor mond- op mondreclame ;-)). Als ik via make.com een workflow kan automatiseren, en kan delen met collega's, willen we dat op termijn ook doen maar tot nu toe is het iets van mij zelf.
bedankt!

Nik Payne (Gamma design)

Luka Hodak: Helpful. Thank you!

Nik Payne (Gamma design)

Luka Hodak: When you say:
"The step that would add to that is to make presentations with explanations or instructions. That is not yet possible in google slides or canva"
Could you give an example of that?

Luka Hodak

Nik Payne (Gamma design) sure, make.com doesn't yet offer the possibility (I'm unsure why) to allow their workflow to create new files in either Slides or Canva. It's possible to make design inside make.com, but no external usage. What I'm trying to do is to make a workflow that writes me detailed lesson plans in docs (that works) and that then designs presentations with instructions using a different tool, whether thats Canva, Gamma or Slides (that doesn't work yet). So that the process is automated. So if I make lesson on the origins of the Cold War, the workflow builds a lesson plan, including an assignment and homework, and also makes a presentation with instruction for me to use.

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