Complaint and Support Request Regarding the AI Credit System
H
Hande T
Hello Gamma Support Team,
I recently purchased a paid Gamma subscription. However, I have noticed that the current credit system makes Gamma much less useful for me than it was in the past.
I mainly use Gamma to create educational presentations as a teacher. In the past, using Gamma to prepare 20–30 slide presentations with AI was extremely useful and saved me a lot of time.
However, with the current system, my credits are being consumed very quickly even though I am not using Gamma to generate AI images. Creating a single presentation can use hundreds of credits, which makes the 1,000-credit monthly allowance insufficient for my needs.
I purchased Gamma specifically because I wanted AI to help me create the structure, content, and design of my presentations. However, under the current credit system, after creating only a few presentations, a significant portion of my credits is already gone, which means I may have to purchase additional credits.
I also remember Gamma being much more practical to use in the past for the same type of work. Therefore, although I have paid for a subscription, I feel that the current system does not provide enough value for my particular use case.
Could you please consider offering one of the following solutions?
A more suitable credit option for educational use,
A special plan or educational discount for teachers,
Lower credit consumption for AI presentation generation,
Or additional credits as a goodwill gesture to compensate for this issue.
I would like to continue using Gamma, but with the current credit system, preparing regular educational presentations is becoming neither practical nor economical for me.
I would appreciate it if you could review my account and let me know what options are available.
Thank you for your time and assistance.
Best regards,
Hande
N
Naomi Bartlett
I have recently contacted Gamma for the same situation and would like to be able to continue using the service but cannot see the value anymore as I ran out after just a few days into the month after my subscription renewed.
Nik Payne (Gamma design)
Hey Hande T, thanks for the super thoughtful writeup and for laying out your teaching use case so clearly. I can totally see how burning through credits just to build a 20–30 slide deck would make the subscription feel way less worth it. I’ll pass this feedback to the team.
Quick question so we can make it actionable: when you say a single presentation uses “hundreds of credits,” which AI actions are you doing most (initial generate from a prompt, rewriting/expanding sections, redesigning cards/themes, etc), and about how many decks do you typically need in a month?
Also, thanks for reaching out, but this product board isn’t monitored by customer support. Our support team will be happy to assist you with account-specific stuff like reviewing your plan/credits. You can reach out to them by going to https://gamma.app/ and clicking on the ? in the bottom right corner, then selecting ‘Contact support’.