Accent Images don't work well with generation via API
Juan Sebastian Zuluaga
I want to use all brand-aligned images but It's just not working. It uses accent images for 80% of cases, but then there's a 20% where it fails. I've tried multiple ways around it and it keeps failing.
Nik Payne (Gamma design)
Hey Juan Sebastian Zuluaga, thanks for the detailed writeup. That sounds super frustrating, and I’ll pass this along to the team.
Quick couple questions so we can narrow it down:
1) When it “fails,” what exactly happens (no image, wrong image, fallback to non-brand images, error message)?
2) Is the failure tied to specific inputs like certain prompts/content types, or does it seem random across requests?
If you can share a sample request payload (redacting anything sensitive) and one example output where it fails, that’d help a ton.
Juan Sebastian Zuluaga
Nik Payne (Gamma design) 1. It inserts a placeholder of a broken image (red "X") 2. Happens mostly when the expected shape for the image is a small squared icon, or when its more like a horizontal rectangle (like banner shaped)
I made sure I have images in my accent pictures library that cover those dimensions and it still won't work.
Sample request payload below
{
"inputText": "Title: Clara para Rappi — Control Financiero a Escala\n\n[Slide 1 — Title]\nHeadline: Clara para Rappi — Control Financiero a Escala\nSubheadline: Cómo las empresas líderes en LATAM gestionan el gasto con claridad\n[LAYOUT: hero — full-width headline, subheadline below, dark background]\n\n[Slide 2 — Problem]\nHeadline: Los equipos de finanzas pierden el control del gasto\nContext: A medida que las empresas escalan, los procesos manuales crean puntos ciegos costosos.\nStat: 68% / de los equipos de finanzas aún usan hojas de cálculo\nBullets:\n• Sin visibilidad en tiempo real de quién gasta qué\n• AP y reembolsos gestionados manualmente, semana tras semana\n• El cierre mensual tarda días en lugar de horas\n[LAYOUT: split — stat left, bullets right]\n\n[Slide 3 — Solution]\nHeadline: Una plataforma que da al área de finanzas control total\nContext: Clara unifica tarjetas corporativas, gastos y cuentas por pagar en un solo ecosistema.\nPillars:\n• Tarjetas Corporativas: límites en tiempo real por equipo o proveedor\n• Gestión de Gastos: categorización automática, sin recibos manuales\n• Cuentas por Pagar: aprueba y paga proveedores en un clic\n[LAYOUT: 3-column grid — icon + label + description]",
"textMode": "generate",
"format": "presentation",
"numCards": 7,
"exportAs": "pptx",
"additionalInstructions": "Color: dark navy (#0E2257) dominant background. Use deep teal (#004648) for contrast slides. Accent colors: bright green (#00E66B) for stats and key highlights... [CLARA_STYLE_INSTRUCTIONS — see gamma.ts]",
"imageOptions": {
"source": "themeAccent"
},
"cardOptions": {
"headerFooter": {
"bottomRight": {
"type": "image",
"source": "themeLogo",
"size": "sm"
}
}
},
"textOptions": {
"language": "es-419"
},
"themeId": "abc123xyz",
"title": "Clara para Rappi — Control Financiero a Escala"
}